Resources
Welcome to our Resources section, where you’ll find information, guides, and links to help you make informed decisions about your support options. We’re committed to providing clear, reliable resources to empower you.
Pricing Arangements
Prema Care follows the NDIS pricing framework to ensure transparency and fairness in service costs. While we adhere to NDIS pricing guidelines, our rates may vary based on individual needs and support arrangements. For a general guide to our pricing, you can download the NDIS Pricing Guide here.
The NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is an independent agency responsible for overseeing the quality and safety of NDIS services, ensuring participants receive the best possible care and support. If you have concerns about the quality of services, need to understand your rights as a participant, or want to learn more about provider regulations, you can find more information here.
Help with finding a effective advocacy
The National Disability Advocacy Program (NDAP) provides people with disability with access to effective disability advocacy that promotes, protects and ensures your full and equal enjoyment of all human rights enabling community participation.
Advocacy for people with disability can be defined as speaking, acting or writing with minimal conflict of interest on behalf of the interests of a disadvantaged person or group, in order to promote, protect and defend the welfare of and justice for either the person or group by:
• Acting in a partisan manner (i.e. being on your side and no one else's);
• Being primarily concerned with your fundamental needs.
• Remaining loyal and accountable to you in a way which is empathic and vigorous (whilst respecting the rights of others).
• Always ensuring duty of care.
For more information about finding advocates in your area, you can follow the link here.
Feedback and complaints
The Participant has the right to raise any kind of complaint or concerns in the unfortunate event of any incident occurring that did not meet the expectations of care. A formal investigation will commence once we receive a complaint or concern.
Please feel free to contact us:
Contact Person: Braden Ippolito
Phone: 1300077362
Address: Po Box 4047, Keilor Downs VIC 3038
Email: feedback@premacare.com.au
Website: www.premacare.com.au/feedback
The Complaints Form that is provided in our Welcome Pack can be completed additionally there is a feedback forum that can be filled in on our website here.
If you have a concern or complaint about the quality or safety of services provided, you can also make a complaint to the NDIS Commission.
NDIS Complaints Phone: 1800 035 544
More information
• How to make a complaint;
• Make a complaint (Complaint Contact Form);
• NDIS Complaints Management and Resolution;
• How to make a complaint about a provider;
• Compliance and Enforcement Policy V2.0 – June 2019;
• NDIS Complaints management;
