The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support to individuals with disabilities. It aims to help participants achieve greater independence, improve their quality of life, and access the services they need to reach their goals.

The NDIS funds reasonable and necessary supports that help participants achieve their goals, including assistance with daily living, community participation, therapy services, and assistive technology.

In July 2013, the NDIS was introduced and was rolled out across Australia over a number of years.

The rollout was completed in mid 2020. Read more about the NDIS rollout here.

To be eligible for the NDIS, you must:

• Be under 65 years of age

• Have a permanent and significant disability that impacts your ability to take part in everyday activities

• Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa

For more details on eligibility, visit the NDIS website.

NDIS participants can manage their funding in three ways:

• Self-managed – You control and pay for your supports directly.

• Plan-managed – A registered plan manager handles payments and budgeting on your behalf.

• NDIA-managed – The NDIS directly pays registered providers for services.

Prema Care supports both self-managed and plan-managed participants.

You can apply for the NDIS by submitting an Access Request to the NDIS. This can be done:

• By calling the NDIS on 1800 800 110

• With the help of a Local Area Coordinator (LAC)

• By completing an Access Request Form and submitting it via email or in person

• Download and complete the NDIS Access Request Form (PDF 1MB) on your computer and email it to enquiries@ndis.gov.au with supporting information.

If you need support with your application, Prema Care can help guide you through the process.

You can seek assistance from your NDIS Local Area Coordinator (LAC), your support coordinator, or plan manager to better understand your plan and funding.

Prema Care specializes in mental health and psychosocial supports, but we also offer a range of services under NDIS Core Supports to assist participants in their daily lives and community engagement. These may include:

• Assistance with daily living – Help with personal care, meal preparation, and household tasks.

• Community participation – Support to engage in social activities, hobbies, and events.

• Respite care – Short-term support for participants, providing carers with a break.

• Transport assistance – Help with travel for medical appointments, social outings, or daily commitments.

• Supported independent living (SIL) & tenancy support – Assistance with developing skills to live independently.

• Access to essential supports – Help with shopping, medication reminders, and meal planning.

• Capacity-building programs – Assistance with life skills, budgeting, and developing independence.

For a full breakdown of our services and how we can support your specific needs, feel free to contact us.

Once you submit a referral, our team will review your request and contact you to discuss your needs and goals. From there, we will create a Service Agreement, finalize any necessary arrangements, and begin providing support as soon as possible.

Absolutely. We understand that your needs may evolve over time, and we are here to adapt with you. If you need to adjust your supports, simply reach out to us, and we will work with you to update your Service Agreement.

Availability may vary depending on the type of support required and our team’s capacity. If there is a waitlist for a particular service, we will keep you updated and do our best to start supporting you as soon as possible.

We value open communication and welcome all feedback. If you have any concerns, you can:

• Speak directly with your support worker

• Contact our customer support team

• Fill out a feedback form on our website here.

• Lodge a formal complaint through the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au

Your voice matters, and we are committed to providing a high standard of care.